You are not charged until after the cleaning has been completed. If you are unhappy with our service, please get in touch with us right away and we will make arrangements to rectify the situation. What happens if I am not happy with my cleaning?Ĭustomer satisfaction is paramount to us. Our business is built on word of mouth, so our success depends on your satisfaction. Please see our Satisfaction Guarantee on your estimate and cleaning worksheet. We accept checks and cash as well.ĭo you offer a guarantee on your work? Yes, we do. Yes, we accept all major credit cards - Visa, MC, AMEX, and Discover. We will never disrupt your work unless we need to vacuum in the other room. We will alert you during our pre-walkthrough of any areas that might require extra attention so that you may re-prioritize or trade off. We follow a precise list of chores that you and the Clean Coordinator have agreed upon to quote your clean. They will immediately contact you if they are running late.ĭo you clean the same stuff each time or do you rotate chores through the house? There will be times when highway closures or weather will delay or cleaners. We make every attempt to have our cleaners show up on time.
MY CLEAN SPACE CODE
Our cleaners are held to the highest code of conduct.ĭo you set times to come back so I know when you are coming or is it random?Įvery clean is scheduled at the same time every week or month to ensure consistency. You will receive a call immediately to discuss resolution.Īre you going to tell my neighbors about me, my home, my habits and how messy my house is?Īll client interactions are private. Any item that is already broken during pre-walk through or broken during cleaning will be photographed and documented by our cleaner and sent to you and our Clean Coordinator. What happens if you break something while you are at my house? Homes, offices, businesses - we have you covered.
Yes, we do! For an additional cost, we clean interior sills, frames, and panes.ĭo you only clean houses, or do you also clean offices? We love pets! If your pet can remain in one area the entire time, then no problem. Is it okay if my pets hang out in the same room as you cleaning? Yes we do! We offer a variety of additional services. If a weekend cleaning is required, we can make arrangements and deploy our team. If you require service outside this time frame, we can discuss options. There will be an additional cost if you would like one of our cleaners to come on a holiday in addition to your regularly scheduled. We will reschedule your clean so that our team members can spend time with their families If my regular cleaning falls on a holiday will you be working?
We do a lot more! House cleaning, commercial cleaning, and more! See the “Additional Services” section of our website for more information. We are flexible as we understand everyone has different needs. Some of our customers require a one-shot cleaning, others require regular and semi-regular visits.
Pricing depends on the job and frequency of our visit.
If we are running late for any reason we will contact you to let you know our ETA. However, we allow a one hour window due to traffic and weather. However, if you have a preference for other products that you supply, we can use whatever you choose.ĭoes my cleaner arrive at the exact time I booked? Healthier, smarter and environmentally friendly. We use “Better Life” eco-friendly cleaning products.
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